All returns must be in the original manufacturers box, purchased from Storks Automotive, and accompanied by the original invoice number of the purchase or at least enough info to contact and Identify the purchaser. Any returns made because of the purchaser must be in our possession with in 30 days, They will not get a shipping refund and may be charged a 10% return fee. This 10% can usually be waved if applied to a new purchase.  

Returns after 30 days will be charged a 25% restocking fee and get a credit only no refunds. All chemicals, oil products, paints, waxes, and additives are non-returnable.

Shipping: We will use the service you select in some rare cases we may switch to a comparable service with another shipper. For special instructions email or call us so we can make sure it is done as requested. We do our best to ship the same day most orders by 3:30 PM EST will make that days shipment. If delivery is delayed because of weather any time from pick up to delivery we are not responsible and UPS will usually not cover it. Take that into consideration when selecting over night service during a snow storm. Most surround states to the East of PA will receive items 1 day with UPS ground.

Lost or damaged goods: Please contact us and let us know as soon as possible. Also make a claim with the carrier before signing for the item. All claims for the loss or damage of merchandise must be made by the customer directly against the carrier. Once the freight forwarder has picked up and is in receipt of the merchandise, liability for same becomes their responsibility. We will work with you, but this can be a painful time consuming experience. We will do what we can to get you back on the road.

Warranty: All parts sold by Storks Automotive are warranted only through the guidelines set forth by the manufacturer of the product.Storks Automotive will in no way accept responsibility for any and all parts sold. Defective parts and goods will be considered for replacement, repair, or credit at the sole discretion of the manufacturer.

Installation: Storks Automotive does not assume any responsibility for labor involved in installation of any merchandise. We will, as a courtesy to our customers, forward information to a manufacturer for consideration. All claims are left to the sole discretion of the manufacturer. In order to speed this process the following criteria must be met. (1) The product must have failed within the manufacturers warranty period. (2) The customer must provide the merchandise being considered for claim with all warranty tags completed. (3) Copies of the following must be returned with the merchandise to your sales rep: (a) a written explanation of the claimed defect. (b) The original purchase invoice from StorksAutomotive. (c) The original work order. (d) The new work order showing warranty work performed with the total amount of claim requested.